Please read the following agreements carefully before your booking.

1. DEPOSIT

A 50% minimum deposit of the full amount (plus a bank commission fee if paying by *credit card* or bank transfer) is required to confirm your reservations. Full and final payment of the tour price must be made at least one month before departure time.

2. CANCELLATION OR ALTERATION OF TOUR DATE BY CUSTOMER.

CANCELLATION FEES:

The following policies would be applied for all tour if you cancel your trip before the departure time. Please phone or email to Amazing Pu Luong to cancel the reservation.

> 45 days: 100% Money back (No cancelation charge)

30-45 days: 5% of Full Fee

10-30 days: 25% of Full Fee

5-10 days 50% of Full Fee

2-5 days 75% of Full Fee

<2 days 100% of Full Fee

There will be NO REFUND given for any unused or missed ground arrangements, sightseeing, meals or hotel accommodations. For NO-SHOWS, there will be NO REFUND.

3. RESPONSIBILITY AND DISCLAIMER

Amazing Pu Luong acts only in the capacity of agency for its travelers in terms of making arrangements for transportation, hotels, and other services that are incidental to the travel that is being purchased. As agent for the travelers, Amazing Pu Luong makes the following disclaimers:

Amazing Pu Luong does not assume any liability whatsoever for any injury, damage, death, loss, accident or delay due to any acts by any carriers, hotel, restaurant, company or person rendering any of the services included in the tour.

We do not assume any liability for any injury, damage, death, loss, accident or delay caused by strikes, civil disturbances, hostilities, acts of war, or other force majeure.

We accept no responsibility for any damage or delay due to machinery breakdown, quarantine, weather, or causes beyond its control.

We accept no responsibility for any omission, delay, re-touring, additional expenses, or other events resulting from improper health certificates, or necessary documents to enter or depart a country, or acts of any government authority.

We reserve the right to decline to accept or to retain any person as a member of the tour.

We will not take responsibility for any loss due to group dynamics, weather, governmental or police action, enjoyment, traffic jam or other conditions dictate. If Amazing Pu Luong cancels a tour as a result of any of these reasons, a refund will be made to the customer for all unused services.

All of Amazing Pu Luong ’s services do not include any type of insurance. We highly recommend you to have your own travel insurance before taking any of our tours.

• Furthermore:

Amazing Pu Luong is not responsible for any accident, injuries, loss and damage of personal belongings;

In the unlikely event which a client causes damage to Amazing Pu Luong property or gear (such as kayaking and biking gear), Amazing Pu Luong will share the replacement and/or repair cost with the responsible party at a rate of 50% for each.